Terms of Service

1. About these terms

These terms of service ("Terms") govern your use of the websites, landing pages, and services provided by ClickedTools Ltd ("we", "us", "our"), a company registered in England and Wales.

By using our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.

These Terms should be read alongside our Privacy Policy, which explains how we handle personal data.

2. What we do

ClickedTools Ltd provides B2B automation engineering, LinkedIn outreach, cold email campaigns, and go-to-market consulting services. Our clients are typically cybersecurity vendors, managed security service providers (MSSPs), and other B2B organisations.

Our services may include lead research and enrichment, outreach campaign management, workflow automation, and strategic consulting. The specific scope of any engagement is agreed between us and the client before work begins.

3. Website use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that breaches applicable laws or regulations
• Attempt to gain unauthorised access to our systems or data
• Use automated tools to scrape, copy, or extract content from our website without our written permission
• Introduce malicious code, viruses, or other harmful material

We reserve the right to restrict or terminate access to our website at any time without notice.

4. Services and client engagements

4.1 Scope of work

The scope, deliverables, timelines, and fees for any engagement will be agreed in writing (via email, proposal, or a separate statement of work) before we begin. If there is a conflict between these Terms and a signed statement of work, the statement of work takes priority.

4.2 Client responsibilities

When engaging our services, you agree to:

• Provide accurate and timely information, access, and materials reasonably needed for us to deliver the agreed work
• Ensure that any data you provide to us for use in campaigns has been collected lawfully and that you have the right to share it with us
• Review and approve campaign messaging, target lists, and other deliverables within reasonable timeframes
• Comply with all applicable laws in connection with the services we provide, including data protection and electronic marketing regulations

4.3 Our responsibilities

We will deliver services with reasonable skill and care, in accordance with the agreed scope of work. We will keep you informed of progress and raise any issues that may affect delivery.

5. Fees and payment

Fees for our services will be agreed in writing before work begins. Unless otherwise agreed:

• Invoices are payable within 14 days of issue
• All fees are quoted in GBP and are exclusive of VAT (if applicable)
• We reserve the right to pause work if invoices remain unpaid beyond the agreed payment terms

If the scope of an engagement changes materially, we will agree revised fees with you before proceeding with additional work.

6. Data protection

We take data protection seriously. Our handling of personal data is governed by our Privacy Policy.

Where we process personal data on your behalf as part of a client engagement (for example, managing outreach campaigns using your prospect lists), we act as a data processor. You remain the data controller and are responsible for ensuring you have a lawful basis to share that data with us.

We will process such data only in accordance with your instructions and the agreed scope of work, and we will take appropriate technical and organisational measures to protect it.

7. Intellectual property

7.1 Our IP

All intellectual property in our website, branding, tools, workflows, templates, and methodologies belongs to ClickedTools Ltd. Nothing in these Terms transfers ownership of our intellectual property to you.

7.2 Client deliverables

Where we create bespoke deliverables for you as part of a paid engagement (such as campaign copy, landing pages, or custom workflows), ownership of those deliverables transfers to you upon full payment, unless otherwise agreed in writing.

7.3 Your content

You retain ownership of any content, data, or materials you provide to us. By sharing them with us, you grant us a limited licence to use them solely for the purpose of delivering the agreed services.

8. Confidentiality

Both parties agree to keep confidential any non-public information shared during an engagement, including business strategies, prospect lists, pricing, and technical details. This obligation continues after the engagement ends.

This does not apply to information that is already publicly available, was already known to the receiving party, or is required to be disclosed by law.

9. Limitation of liability

To the maximum extent permitted by law:

• Our total liability for any claim arising from our services is limited to the fees you have paid us for the specific engagement giving rise to the claim.
• We are not liable for any indirect, consequential, or incidental losses, including lost profits, lost business opportunities, or reputational damage.
• We do not guarantee specific results from outreach campaigns, including response rates, meeting bookings, or revenue outcomes. Outreach performance depends on many factors outside our control, including market conditions, your product, and recipient behaviour.

Nothing in these Terms excludes or limits our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

10. Termination

Either party may end an engagement by giving 14 days written notice (via email). Upon termination:

• You will pay for all work completed up to the termination date
• We will provide you with any deliverables completed to that point
• We will delete or return any of your data or materials within 30 days, unless we are required to retain them for legal or accounting purposes

We may terminate an engagement immediately if you breach these Terms, fail to pay invoices after reasonable notice, or ask us to do anything unlawful.

11. Disclaimers

Our website and its content are provided "as is" without warranties of any kind, express or implied. While we make reasonable efforts to keep information accurate and up to date, we do not guarantee that our website will be error-free, uninterrupted, or free from harmful code.

Any information on our website (including blog posts, case studies, and landing pages) is for general informational purposes and does not constitute professional advice.

12. Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of those sites. Inclusion of a link does not imply endorsement.

13. Changes to these terms

We may update these Terms from time to time. The effective date at the top of this page will be updated accordingly. For active client engagements, material changes to these Terms will be communicated to you directly.

14. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.